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How to improve occupancy in a call center Videos

Call Center Management - Occupancy, the Call Center Killer

What is Occupancy? Why is it important? How to calculate it. What is "ideal" Occupancy. Factors that drive Occupancy.

User Comments

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This video sheds light on a very important topic. First call resolution, handle time and wrap up can make or break a call center. //outsourcingtocostarica.com A bilingual telemarketer that rushes through a script for fear of rejection can never match up equally to one of our Latin America call center's well trained sales executives. We will represent you and your company in the best light when selling your product or service offshore. Costa Rica's Call Center will only hire proven closers with unlimited potential, period. //www.costaricascallcenter.com
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Your occupancy video is very helpful in better understanding the management term and the effects it has on agents. In particular your point on how high occupany increases an agents average handle time. Because of high call volume and back to back calls agents will tend to stay on a call longer and unecessarily utilize wrap to get a break or recover before taking the next call. Great stuff Clive keep it coming!
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Im new to planning - found this really easy to understand. Thank you
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Saeed, Thank you for the feedback. Appreciate it.
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Glad you found it helpful.
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Thank you!
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Thank you

Webinar Reply The Power of One in Call Centre Staffing

Can a single agent make the difference between achieving your service level goals and missing them? You bet! Workforce management is all about getting ...

Increase Your Occupancy Rates

TCAS Online's webinar on how to increase your occupancy rates from the industry average of 94% to 98%. Visit //tcasonline.com/webinars/ to watch more ...

YARDI Call Center

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How to Increase Your Vacation Rental Occupancy in the Off-season

George You from //vacationrents2riches.com/ explains how he double his off-season occupancy from 30% to 65% over the course of 1 year. George learned ...

Increase Call Center Productivity For Call Center Leaders

//www.callcentergames.com Being a leader in a call center is hard! Most Customer Service Representatives don't want to be there, in fact, they see the job ...

Call Center Management Certification Training - BenchmarkPortal

BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years ...

User Comments

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can someone contact me?
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good one
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