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How to register ooma handset Videos
- 1. Telo Handset Factory Reset
- 2. Ooma Phone Service is Down - No VPN
- 3. Ooma Telo handset charger FAIL
- 4. Ooma Telo - No VPN
Telo Handset Factory Reset
Handset Factory Reset Commentary by BS.
User Comments
nicantcha
commented
on 14 Aug 2012
Thanks for the video - it was helpful!
Ooma Phone Service is Down - No VPN
My ooma Telo was not working this morning. The Telo was blinking red this morning and my handset shows no VPN. I also have a ooma hub and that is blinking ...
User Comments
Barret Alexander
commented
on 19 Mar 2012
I understand your concern, my ooma hob goes down from time to time also. It
just happened to me today. It appears that our ISP's are "packet shaping"
as a way to get more costumers. They will purposely dedicate more bandwidth
to certain "channels" to have the loss of packets show no service on your
device. Although highly illegal, they claim that they are "possibly working
on their services" to provide better service to their customers. Hang in
there, Ooma will come back on line 5-15 mins.
Bev Smith
commented
on 21 Mar 2015
this is the second time this has happened to me. the first time it was out
for a month and then up and started again. Now I'm going on a week. Have
tried 4 new cables and powering off and on etc. Last time they had me push
two lights until something blinked but I can't remember which ones....I
can't call cuz I'm in south America!
Psawed P
commented
on 21 Jun 2013
When this happens to me, about every 4 to 6 months, I reset my router and
poof! Its like magic and Ooma Telo is happy again with the pretty blue
flower.
dmd5201
commented
on 17 Aug 2011
My ooma is up and running again here in Chicago; came back on around
10:00am CT. Hope you're back up, too.
Alexandr Lipsman
commented
on 10 Oct 2013
Ooma doesn't have option to call to numbers which start on 800 i couldn't
call to revenue canada
gotmilk1964
commented
on 17 Aug 2011
My system is working again now. I wish Ooma support service was working on
East Coast time.
Ooma Telo handset charger FAIL
The charging base for my handset is defective. Complaining about it in the Ooma forums just wasn't getting the point across. Let's see if we can get their attention ...
User Comments
AnthonyMendezVO
commented
on 04 Aug 2012
That's pretty much it with these things. Look at my channel and look for my
fix (takes about 10 minutes.)
Ooma Telo - No VPN
My Telo base had a red flashing logo this morning. The handset says "No VPN" on the screen. Rebooting the base, cable modem, & router have not fixed the ...
User Comments
Scott Lindner
commented
on 17 Aug 2011
@sunriseDB1 What is your purpose? Do you actually need 100% uptime on your
phone line at any cost? If so, don't you think other people are capable of
assessing that on their own? Most VOIP users adequately comprehend the
cost/benefit trade offs and willing accept that considering most of us have
cell phones as backup. If you don't have a cell phone, and cannot tolerate
any outage, you should consider spending that extra $500/yr for the
dedicated landline.
sunriseDB1
commented
on 17 Aug 2011
I'm 1 year into my Ooma use and, though I usually advocate strongly for
them, days like this make me shop around for an alternative. If, at least,
incoming callers could still go to voicemail, it would be acceptable, but
as of now anyone calling in is just getting a fast busy signal. I work from
home and can't work with this. Someone here is saying "your ISP goes down
at least once a year too" that may be true but my landline phone did not.
sunriseDB1
commented
on 09 Feb 2013
I believe this to be untrue. We live in a 4 year old building in NYC, with
300+ apartments. Those of us who had landlines were the only people with
working phone service when Sandy knocked out lower Manhattan power. For the
duration of the outage, we had phone service (though no electric, heat, or
water above the 5th floor), because we had real, traditional hardwired
landlines. Not DSL, Not VOIP.
Scott Lindner
commented
on 17 Aug 2011
Their website does not need to be up for the service to work. I checked and
their name servers are functional, and their public IP is at least
responding to pings although I doubt that is the actual web server host
itself. My guess is there are having a critical core infrastructure failure
that is taking everything out. I think they are about to learn a good
lesson in reliability.
gotmilk1964
commented
on 17 Aug 2011
My ooma Telo and handset has the exact same problems as you listed in your
video. I am in Maryland and using FIOS high speed internet and having no
problems with my internet. I have rebooted everything several times and
nothing. Ooma support line opens at 10am Eastern time. (888) 711-6662 I
will post a video shortly as well.
sites
commented
on 17 Aug 2011
@scottlindner Critical core infrastructure is a mighty nice way to say one
or more of their servers may have crashed. If calls could be forwarded then
I wouldn't have bothered putting up this video. It's 10 o'clock now, and I
bet their lines are off the hook. Especially if they use their own service.
lol
sites
commented
on 17 Aug 2011
What's funny about this is that I posted in the forums yesterday about how
their handset is cheap junk. I love VoIP and their concept is a good one.
Ooma is a young company so I'm trying to give them some elbow room.
Hopefully they will work this out sooner rather than later.
Scott Lindner
commented
on 17 Aug 2011
@sites Considering all previous outtages have affected VOIP only and not
their web servers or forums, and considering their DNS servers and public
IP are up (core switch is OK?), and everything else is dead, I am
suspecting something with their SAN has failed.
Scott Lindner
commented
on 17 Aug 2011
I tried calling Customer Service at 888-711-6662 and they are not open yet.
I tried calling the number their domain name is registered under
650-566-6620 and no one answered. It is probably too early considering they
are on the West Coast.
Scott Lindner
commented
on 09 Feb 2013
There are so many things that go into service failure of any kind that it
is nearly impossible to understand why the sample of people you spoke to
did or did not have service. The likely cause was power outage in your
apartments.
sites
commented
on 17 Aug 2011
Can't log into my.ooma or browse their forums now. I sent this video to
them and emailed about the "We're sorry, there was a problem processing the
page." error. Wonder how long this will take to be resolved... :\
Scott Lindner
commented
on 17 Aug 2011
They typically have a service outtage once a year for no more than 24
hours. Your typical ISP has worse reliability than that so I wouldn't get
too worked up. I will post back when I reach Customer Service.
kajkool007
commented
on 08 Sep 2011
here is the answer ooma.com/forums/viewtopic.php?f=8&t=7789&start=0 or
point your browser setup.ooma.com go to internet select belt-in mac address
and update. hope this should solve your problem
cali757
commented
on 17 Aug 2011
I am in California and have the same problem, tried to disconnect and still
blinking RED. ooma site down. Can't connect to to the Ooma website. What
gives... Glad I kept my ATT phone account.
Scott Lindner
commented
on 17 Aug 2011
@sunriseDB1 As for your landline phone, unless you are in an extremely
rural area, it too will suffer from outages and you just never noticed
since it uses DSL just like DSL ISP.
sunriseDB1
commented
on 17 Aug 2011
@sites The handset is not worth it, but the base unit (compatible with any
landline phones you already own) and the service, has been very good for me
up until today's outage.
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